Strategic Services

M2 combines corporate executive experience with marketing teams and deep technical expertise to offer clients valuable insights.

Our strategic services aim to identify business challenges, technology limitations and envision the ideal future state of the business.

M2 develops a road map for clients to optimize Adobe solutions, helping business teams prioritize future objectives to achieve goals, whether by optimizing existing technology or finding suitable Adobe solutions.

IMPLEMENTATION

Phase 1 : Environment Set up

Upon provisioning the Adobe solution, our development team sets up the necessary technical specifications on the backend for your team. We then guide your team through platform familiarization, user capabilities, and their respective tasks within the product.

Phase 2 : Requirements Gathering

The subsequent phase entails comprehensive requirements gathering including data ingestion, KPIs or metrics for your reporting, creative assets for campaigns, etc.
tailored for your unique business needs. This information is compiled into a Technical Solution Design Document (TDD), detailing the configuration and setup of your specific Adobe solution.

Phase 3 : Solution Development

Our technical developers execute the development tasks starting with organizing client prepared data. We create data schemas, configure data and assets access within the solution, proceed with tools assembly such as villages, web pages, reporting and campaigns.

Phase 4 : Testing

We conduct rigorous testing using business-specific use cases to ensure the solution performs efficiently and effectively. Use cases may include examples such as Adobe Campaign triggers, cart abandonment, birthday notifications, newsletters, and new product launches.

Phase 5 : Deployment and Launch

Phases 1-4 occur within a staging/practice environment, ensuring adjustments and testing do not impact live environments. Upon completion, we hand over control to your team and transition to the live solution deployment phase.

TRAINING

Our team of solution experts is dedicated to empowering your team with the knowledge and skills necessary to effectively leverage the selected Adobe Experience Cloud solution and drive your business forward.

ATTENDEES

Tailored for solution end users and administrators alike.

SESSIONS

Comprehensive sessions cover solution navigation and techniques essential for maximizing productivity.

FACILITATIONS

Conducted virtually or onsite, our training sessions are available in both one-to-one and classroom formats, ensuring personalized guidance tailored to your team’s needs.

ONGOING SERVICES

Our solution experts seamlessly integrate into your team, offering either a full run and operate model or providing the assistance your team requires. We are committed to delivering the level of ongoing services necessary to ensure your continued success.

STRATEGIC ADVISOR

As your strategic advisor, M2 can assist you in defining your future state roadmap, mapping processes or priorities, and implementing best practices.

NEW PROJECTS

For new projects, we handle requirements gathering, design, development, testing, and oversee the go-live process while continuously monitoring performance.

DAILY SUPPORT

Our daily support ensures a steady and helping hand for your team, addressing ad hoc tasks, and troubleshooting any issues that may arise.